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Return Policy

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift Cards are not able to be returned or redeemed for cash.  

REFUNDS 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

SALE ITEMS 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless they are faulty.

EXCHANGES 

We only replace items if they are defective or damaged.  If you need to exchange an item, send us an email at info@zookkie.com.