FREE SHIPPING FOR ORDERS OVER $60.



FAQ's

FAQ's

Q: What size bracelet should I buy?

A: A general guide is:

                Age 6: 16cm        

                Age 8: 17cm

                Age 10: 18cm 

                Adult: 19cm

                Larger adult: 20cm

     If you find the bracelet is to big or too small, simply return it (must be unworn and still in saleable condition) and we will swap it over for a different size.

 

Q: How many charms should I fit on my bracelet?

A: You can fit up to 10 charms on a bracelet. After that it usually gets too heavy to wear.

 

Q:  What methods can I pay with?

A:  We have Sezzle, Visa, MasterCard, PayPal, ZipPay and AfterPay. All of these options are offered during the checkout process.

 

Q: Do you offer giftwrapping?

A: Yes.  All orders are gift-wrapped with ribbon and tissue paper. If your order is over $60 it will automatically be popped into a gift-box.

 

Q:  Tell me a more about shipping...

A:  We use Australia Post for our shipping.  Shipping is FREE for all postage within Australia for orders over $60.  International postage is a flat fee of $25.00. 

 

Q:  What are these rubber things you've sent me?

A: With every charm you buy, you will receive rubber stoppers.  You can place these on either side of your charm to keep it from moving around your bracelet.  If you need more, simply email info@zookkie.com.

 

Q:  What is this piece of material you've sent me?

A:  With every silver item you purchase, you will receive a polishing cloth so you can ensure your jewellery looks its sparkling-est.

 

Q: Are all your charms Sterling Silver?

A: No.  Some are metal alloy, some are steel, some are sterling silver and some are antique silver.  You will see in the price of our items that the more expensive the metal, the more expensive the price tag.  But we still want you to have some fun, so there are a range of items in the catalogue that ensure maximum fun with minimum cost.   

 

Q: Do Zookkie charms fit with my other branded charms?

A: Yes! Zookkie will fit other Pandora, Trollbeads, and other European style brands with the large hole.  Likewise, the charms from those brands will also fit onto your bracelet.  So you can keep your Zookkie charms forever!